MidPoint 3.6 and later
See Manual Resource and ITSM Integration for an introduction to the topic.
ITSM Plugin Implementation
The purpose of ITSM plugin is to provide integration between midPoint and IT Service Management (ITSM) system. MidPoint ITSM plugins are just a special case of MidPoint connector. In fact it is a subclass of midPoint abstract manual connector using Unified Connector Framework Interfaces. See sample ITSM plugin project here: https://github.com/Evolveum/connector-manual-sample
The implementation and use of ITSM plugins is considered experimental. It is not supported as part of midPoint standard subscription as it usually requires custom development using semi-stable interfaces. Engagement of Evolveum professional services is recommended.